Orders under £75 | £5.95 | Delivery within 2-5 working days | Mainland UK

Orders over £75 | Free | Delivery within 2-5 working days | Mainland UK

Orders over £200 | Free | Delivery made next day (if order placed before 1300hrs, Monday-Thursday) | Mainland UK

Orders under £200 | £9.95 | Delivery made next day (if order placed before 1300hrs, Monday-Thursday) | Mainland UK

All Orders delivered within 2-5 working days | £10 | Our ‘Standard Shipping’ applies to orders being shipped to UK Mainland only.

For deliveries to mainland UK your order will be delivered by DPD. Deliveries to the Highlands and islands may be delivered by a third-party carrier or by DPD.

We try to keep an eye on delivery issues so we can advise you of any issues but due to order volumes, this isn’t always possible. If you do have an issue with your delivery, please get in touch with us as soon as possible with your order details and we will investigate the issue. Please provide us with your order and tracking number, along with a description of the problem.

We do accept returns on wine purchases; however, we kindly ask that you contact us first so we can better understand the issue and assist in resolving it. To help us process your return efficiently, please complete the contact form with relevant details such as your account information and collection address.

Please note that all returns are subject to approval at the company’s discretion.

Once a return is approved, collections are arranged within 48 working hours of booking. If a collection is missed or fails for any reason, don’t hesitate to get in touch—we’ll be happy to reschedule for a more convenient time.

We currently don’t offer international deliveries

If you’d like to add a gift note once your order has been placed, please do drop us a line at hello@thewinecaverns.co.uk as soon as possible so we can add the note before the order if packed by our Despatch team. Please do let us know your order number and the note you would like added. We will confirm via email that we were able to accommodate your request.

If your order hasn’t been despatched from the warehouse, we will be able to put a hold on it and then we will be back in touch to confirm the changes you’d like made. As soon as you realise your mistake, please do either give us a call on 0330 122 5290 (Mon-Fri, 0900-1700hrs) or drop us a line at hello@thewinecaverns.co.uk and we will endeavour to get your order amended for you.

You can enter your discount codes at the checkout, which should then apply the discount to the valid items in your basket. If it isn’t working, it might be one of a couple of things.

• Only one code will apply at the checkout, so there are no double discounts
• Discounts don’t apply to items that are already on offer
• Discount codes are case sensitive
• If you’re trying to apply your ‘Welcome Discount’ there are a few terms and conditions:

1. Offer valid on purchase of 75cl bottles
2. Offer valid on basket value of £75 and over
3. Offer can’t be used in conjunction with any other offers
4. If you’re still having problems with your discount code applying at the checkout, please do give us a call on 0330 122 5290 (Mon-Fri, 0900-1700hrs) or drop us a line at hello@thewinecaverns.co.uk with details of the items in your basket and the discount code, and we will take a look into it for you.
   
   

We don’t ship any paperwork out with our deliveries.

If you’ve just changed your mind about your order, we can accept the items back as long as they are received back at our warehouse in saleable condition. You as the customer are responsible for the organisation and payment of the return shipment, but we can always provide you with a quote if this would be helpful. Please do let us know that you intend to return your order by emailing us at hello@thewinecaverns.co.uk and we will provide you the return address, and a quote for the collection if required. Once the items are received safely back at the warehouse, a refund for those items can be processed.

We will send you an e-mail once your order has been despatched, you can track it by following the link supplied in the email or you can check your order online, by logging in to your account and clicking on order history.

We aim to deliver all packages within 3-5 working days. If your delivery is outside of that timeframe, please use your tracking number from your confirmation email to follow your package. If you have any trouble with this, please email hello@thewinecaverns.co.uk with your order number and we will investigate the delay.

If you have an online account, you can view your order history.

Your wine should always arrive with you in perfect condition, but if any item has been damaged along the way please let us know and we will put this right for you.

On each product page, there will be a description of the product along with some details about the vintage and ABV. If a product is marked as NV, this means that it is non-vintage i.e. made from a blend of grapes from different years.

Many wines in our range are suitable for vegans, yes. If you head to Wines > By Specialist Range > Vegan Wines you will find the full selection across all our brands, in one place.

Yes, our wines, like most wines, contain some naturally occurring sulphites.

We have a varied range of wines; please check our organic wine collection here - https://thewinecaverns.co.uk/collections/organic-wine

All product information can be found on our website. However, if you can't find what you are looking for, please email us at hello@thewinecaverns.co.uk with your query and we will do our best to help.

We do indeed, with our offerings ranging from single bottles through to hampers. Please do drop us a line at hello@thewinecaverns.co.uk and we’ll send you a brochure.

We’d love to help you celebrate your special occasions in style, absolutely! Please do pop over the quantities and products you’re after and we’ll see what offer we can provide.

You can contact our customer service team by email at hello@thewinecaverns.co.uk and one of our team will come back to you within 24 hours.

Alternatively, if your matter is more urgent you can call us on 03301225290. Please note that our phones are monitored Monday to Friday, 9:00am until 5:00pm.

Our items will be delivered in a brown cardboard box.

We have lots of lovely gift options from wine hampers to tour & tasting vouchers. Visit the 'Gifts' section on the main menu to explore more of our options.

Existing members get £20 off their next purchase for every friend they refer to the club.

Let our experienced wine experts help you choose the perfect wines for your special day. We're here to recommend high-quality, crowd-pleasing options at competitive prices. Just let us know the products you're interested in and the quantity you need, and we’ll get back to you with our best offer.

At The Wine Caverns, we accept Maestro, Mastercard, Paypal, Visa and AMEX. We also accept Google and Apple Pay.

Occasionally we may send you a promotional voucher code. These can be redeemed the same as a discount code, by entering the discount code into the box at the payment screen and then clicking on ‘apply’.

drfghr

Members can pause or cancel their subscription at any time with no penalty.